Information we collect
We may collect names, contact details, device type and model, reported faults, service dates, damage photos, communications, estimates, approvals, status records, and transaction references. Payment card details are handled by our payment provider and are not stored by this website.
How information is used
Information is used to respond to inquiries, evaluate and perform requested service, provide estimates and status updates, process approved payments, keep business records, prevent misuse, meet legal obligations, and resolve complaints.
Devices and personal data
A device may contain private data unrelated to repair. Back up important information, remove sensitive content, SIM and memory cards where appropriate, and sign out or remove access credentials when possible. We seek to access only what is reasonably necessary to diagnose or test the reported issue. Do not provide passwords unless specifically necessary and agreed.
Sharing and processors
We may use service providers for hosting, private file storage, communications, analytics or essential cookies, shipping, and payment processing. They receive information only for their role. We may disclose information when legally required or to protect rights and safety.
Security, retention, and rights
We use reasonable safeguards, but no system is risk-free. We retain information for service, warranty, accounting, dispute, and legal needs, then delete or de-identify it when no longer needed. Depending on applicable law, you may request access, correction, or deletion, or object to certain use. Contact support to make a request.
Children and changes
The service is not directed to children. We may update this policy as practices or law change; the posted version applies from its displayed publication date.