When shipping applies
Shipping is available only when confirmed for a specific request. Do not send a device until instructions and the correct address are provided.
Packing and prohibited contents
Customers should use protective packaging, remove unnecessary accessories, SIM and memory cards, and follow carrier restrictions. Do not include hazardous, swollen, leaking, or recalled batteries without specific lawful shipping instructions.
Charges, timing, and risk
Applicable inbound, return, insurance, signature, packaging, and handling charges are shown in the estimate or invoice. Delivery estimates are not guarantees. Responsibility for loss or damage depends on the agreed method and applicable law.
Inspection and failed delivery
Inspect returned packages promptly and keep packaging if damage is visible. Report concerns to support. Failed delivery, incorrect addresses, refused shipments, and unclaimed returns may create additional carrier or storage charges where law permits.